Return & Refund Policy

At Zephyr Lune, customer satisfaction matters to us.

Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs or video evidence.

Returns
For hygiene and product-safety reasons, opened or used fragrance products are generally not eligible for return unless they are defective or incorrectly supplied, subject to applicable consumer laws.

Refunds and Replacements
Approved claims will be reviewed individually. Depending on the circumstances, we may arrange a replacement or refund.

Order Cancellation
Cancellation requests should be submitted before the order is dispatched. Once dispatched, cancellation may not be possible.

Contact
Please contact Zephyr Lune through our official customer-support channels for assistance.